Including special characters in your mail merge data

If your source data contains special characters like accented letters, Chinese characters, or non-English alphabets, you'll need to save your source data differently.

Instead of using a CSV file, when saving your spreadsheet in Excel select the "UTF-16 Unicode Text" option. This will create a TXT file.

When creating the mail merge, use the "upload recipient list (csv)" option, selecting your TXT file.

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