Please note - this article pertains to our COM add-in for Outlook, not the O365 add-in for Outlook.
If you experience slowness or crashes with Yesware for Outlook (COM Add-In) installed, try running through the steps below.
Please make sure Outlook is closed and then get started.
1. Make sure your Windows & Outlook are up to date. Instructions here
2. Run a .NET framework repair. Instructions here
3. Run the Yesware for Outlook diagnostic tool to identify potential network issues: Click here to download and start the test
4. Run an office repair: Instructions here
5. Repair Outlook Data Files: Instructions here
If you still experience issues after completing these steps, please open a ticket with Yesware Support via the Feedback button in Yesware for Outlook or by clicking the "Submit us a Request" button in the upper right hand corner of this page.