You may be on a version of Outlook that requires you to use the "Send with Yesware" button in the upper right side of your compose window to track an email.
You will have to use the "Send with Yesware" button to track your emails:
- If you use Outlook’s Mac Desktop App
- We will keep you posted on when you can switch to using the Outlook send button, but at this time, it is TBD.
- Don’t want to wait? Use the Outlook Web Access or reach out to firstname.lastname@example.org and ask for Direct Install
If you are not yet on Outlook's Version 2008 (Build 13127.21064) or above