Ever wish you could read your recipient’s mind? You can get pretty close to it with email tracking.
Tracking tells you:
- When your messages are opened, clicked, and re-opened in real-time
- Where and on what device your message was opened
- When your links are clicked
How Tracking Works
When you send an email with Yesware, we embed an invisible pixel at the end of your outgoing message.
This way, when your message is opened, you’ll receive the notification letting you know.
The best part? Your recipient won’t see a thing. Unlike read receipts, our tracking pixel is completely invisible. So, you gain insights while your recipient has the same experience as usual.
Use Send with Yesware to send a tracked email
To send a tracked email, all you have to do is use the Send With Yesware button (as opposed to using the Outlook “Send” button).
When you press Send With Yesware, the only difference is that we embed the invisible tracking pixel.
Your email won’t look any different and your recipient will have the same experience. (Note: The email may be in your Drafts folder before sending)
Tip: When drafting your emails, make sure that Track Email Opens is toggled ON, under Yesware’s Email Settings (it’s ON by default), which is located in the Yesware section of the Outlook ribbon in a compose window.
Track links within your email by clicking Add Tracked Link when you’re drafting an email. Just be sure to follow our best practices.
Are you using the Outlook Web App? If so, click on the Yesware icon to Send With Yesware.
Leverage Tracking notifications to follow up smarter
You get notifications as soon as your recipients open a tracked email or link. We’ll let you know 1) when they opened it and 2) what device they used to read it.
You can access these notifications in the Tracking Tab when you click on Yesware (at the top right of your inbox).
You can see all tracking events under All Events. We show you the device (i.e. desktop vs. mobile) and indicate if it’s a Colleague Event, so you can better prioritize your follow ups. To turn off tracking on colleague emails, select the drop-down next to "All Events" and click "Tracking Event Settings." From there, toggle off "Colleague Events."
When you click on the Message tab, you’ll be able to see the entire tracking history for that thread.
To enable pop up notifications, select the drop down next to "All Events" and click "All Events Pop-out." This will open up a browser window where you can allow browser notifications, which will act as pop-ups so that you can follow up real time.
Are you using the Outlook Web App? When you’re viewing an email, you can click on the Yesware icon to access the Yesware Sidebar.
Sometimes, recipients have their images disabled. In this case, our tracking pixel won’t be loaded, and we won’t be able to notify you that the message has been opened. As such, we suggest that Yesware users have a signature line with images contained in them to encourage recipients to display messages. The tracking pixels will fire even if the recipient views your email using the Preview panel in Outlook.
Also be aware that if the message was sent to several people, colleagues were CC'd or the message was forwarded, we can only tell you that ‘somebody’ opened your message. Even still, our customers tell us it is useful to see when ‘somebody’ opened their message several times because that either means they love your email or it is being forwarded throughout the organization.
You can also insert a Tracked Link to see what content your prospects are interested in. This tracked link won’t change the look of the message but may cause some issues if your recipients’ spam filters are high. In these cases, try formatting your Text to Display as words, rather than full URLs (i.e. “Check out our website” vs. “Check out www.yesware.com“) to ensure that your message ends up in your recipient’s inbox.