Problem Installing O365 Web Access (sometimes called Web App)
I am running into an error when downloading or attempting to install Yesware for O365 on web access using either Mac and PC.
Solution
Please double check that:
- Your mailbox is hosted by O365 and not a third party provider (i.e. GoDaddy.com)
- You are using a Chrome browser to access your Outlook on the web
Problem Installing O365 Add-in for Outlook Desktop
I am running into an error when downloading or attempting to install Yesware for O365 in Outlook desktop on either Mac and PC.
Solution
Please double check that:
- You are using the "Get Add-ins" button found in your Outlook desktop toolbar to install the add-in
- Your mailbox is hosted by O365 and not a third party provider (i.e. GoDaddy.com)
- Your Microsoft Office suite, particularly Outlook, is up to date
Many Microsoft issues are fixed with either re-downloading Microsoft Office and/or running an Office Repair.
Step 1 - To reinstall Microsoft Office
- Go to programs and Features and find Microsoft Office
- Right-click and select "uninstall"
- Go to https://outlook.office365.com/owa/
- Go to the Home page, select "Install Office Apps" and then select "Office 2016"
Step 2 - Repair Microsoft Office
- Open the Control Panel and click on "Uninstall a Program."
- Find the version of Microsoft Office that is currently installed in the list of installed programs and right click on it, then choose the Change option. Wait for the pop-up to load, then choose the Repair option and click Continue.
- Wait for the repair installation to finish. This may take several minutes. Once it is complete, click Close.
- This should prompt you to restart. Click Yes to restart now and complete the repair process.