When you Send With Yesware, we save a draft so that we can add a pixel to track opens. If you see a message in your Drafts folder, that means Send with Yesware is working!
The messages should move from your Drafts folder to your sent folder once Outlook syncs, but the sync time can vary. This can take a minute or so. Don’t worry - this doesn’t mean that the email hasn’t sent!
If you’d like to confirm that an email has sent, check your Sent folder instead. If you would like to send the content in a Draft to a different recipient, you will need to copy and paste that content into a new Compose window.
Find the Send with Yesware button frustrating?
You might be eligible to use the regular Outlook Send button to send a tracked email, instead of the SwY button, depending upon your Windows update channel*. As Microsoft releases the necessary changes on their end through those update channels, we will be able to release this functionality for all O365 users. See if you qualify below.
If you use:
Outlook Web Access (OWA) on a PC or Mac
- Available now
Outlook Windows Desktop App
- Available now for users on the Current Update Channel*
- Available in January 2021 for users on the Semi-Annual Enterprise Channel*
- Don’t want to wait? Ask your IT team to use the Current Channel for Microsoft 365 App updates*, use OWA, or reach out to support@yesware.com and ask for Direct Install
Outlook’s Mac Desktop App
- TBD - we will keep you posted on when this will be available
- Don’t want to wait? Use OWA or reach out to support@yesware.com and ask for Direct Install
*Not sure how to check what update channel you’re on? In your inbox, click “File,” select “Office Account” in the left hand menu, and under “About Outlook,” it will display what channel you’re on.
If you are on an eligible Outlook version, you can click the regular Outlook send button to send a tracked email. But first, make sure that you’ve got your Yesware taskpane open. You will not be able to use the Send button to track emails if you do not have the taskpane open. The easiest way to do this is to pin the taskpane open - just select the pushpin icon in the upper righthand corner of the Yesware taskpane. Now, hit the send button and watch your recipient engage.
