Yesware offers the ability to download template activity for up to 180 days. The Template Activity Report provides a quick overview of the usage and performance for personal and team templates. If you are a Team Leader, you will be able to pull a team report. The exported report will show the number of emails sent with a template, the number of tracked emails sent with a template, the open percentage rate and the reply percentage rate.
The CSV report will show the data range, including when the data was last refreshed, as well as the following metrics:
- Number of Emails Sent with a template - The total number of messages sent with a template inserted, including messages sent with Campaigns or the Send Later feature.
- Number of Emails Tracked with a template - The total number of messages sent with a template inserted and tracking turned on. If a message tracking option is turned off in the future, it will still be included in this metric.
- Open Percentage Rate - Of all tracked messages sent, the fraction of messages that received at least one open, or link click, or presentation/attachment view, or reply.
- Reply Percentage Rate - Of all tracked messages sent within a given thread, the fraction of messages that got at least one reply back. A reply is defined as an inbound message with a corresponding outbound tracked message on the same thread.