This can occur when there are authentication issues between your email address and Yesware. To resolve, please try authenticating in your Outlook web mailbox first by doing the following:
- Open a Chrome browser, visit Outlook.com, sign-in to your account
- Once logged into your mailbox, click into an email in your inbox and select the "More Actions" button (highlighted below)
- Select Yesware > open Yesware
- Log-in when prompted
Once you have successfully logged into your Outlook web application, if you close out of your Outlook desktop application and re-open it, you should then be logged into Yesware in your desktop.
If you are continuing to experience issues, reach out to email@example.com.