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Customer Success Manager

  • Total activity 186
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Latest activity by Customer Success Manager
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    Customer Success Manager created an article,

    What Information is Shown on the Recipient Engagement Report?

    The Recipient Engagement Report shows you how each of your individual recipients is engaging with your tracked emails, so you can base your follow-up on who is engaging and who isn’t.  It will show...

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    Customer Success Manager created an article,

    What Is Shown on the Link Click Engagement Report?

    The Link Click Engagement report shows you how your recipients are engaging with the hyperlinks you're sending in your emails.  It will display the total number of clicks that a given link has rece...

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    Customer Success Manager created an article,

    How Can I Save an Email I've Already Sent as a Template? Do I need to Copy and Paste?

    If you look back on an email you've previously sent or receive an email from someone that you'd like to repurpose as a Template, there's no need to copy and paste!  Simply open the email and click ...

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    Customer Success Manager created an article,

    How Do I Use the Salesforce Calendar Sync in Outlook (O365)?

    To use Yesware's Calendar Sync in O365, open up a new meeting and click "Invite Attendees."  From there, invite whomever needs to attend the meeting.  Then, select the Yesware Y in the Outlook ribb...

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    Customer Success Manager created an article,

    Do Out of Office Replies Count as a "Reply" in the Email and Template Activity Reports?

    No.  If we detect an Out of Office auto-reply message when emailing a recipient, we will not count that as a reply in the Email and Template Activity reports. 

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    Customer Success Manager created an article,

    How Do I Maintain My Campaign Once it Has Started?

    Watch this video to learn how to maintain your Campaigns once they have started.  This includes removing recipients, adding new ones, editing, deleting, sharing, and determining success.    

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    Customer Success Manager created an article,

    November Product Updates

        unsubscribe   November Product Updates Happy November!  We’ve been hard at work developing improvements for your Reporting, Campaigns, and Templates...

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    Customer Success Manager created an article,

    What is Templates Insights?

    Templates Insights is a BETA feature that offers data-backed suggestions to improve the predicted reply rates of your email Templates. You can learn more about the algorithm here.  Please note, thi...

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    Customer Success Manager created an article,

    How Do I Remove the Insights Widget in the Compose Window?

    Response Insights offers data-backed suggestions to improve the predicted reply rates of your messages. You can learn all about the algorithm here.  Please note, this BETA feature is only available...

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    Customer Success Manager created an article,

    What Is Response Insights?

    Response Insights is a BETA feature that offers data-backed suggestions to improve the predicted reply rates of your email messages. You can learn more about the algorithm here.  Please note, this ...