Yesware for Gmail Knowledge Base
Get answers to frequently asked product questions.
Yesware Prospector
Yesware Contacts
- How to add an non-US telephone number to a Yesware Contact [Gmail]
- What is Contact Enrichment? [Gmail]
- How do I update my Contacts Email button to email from Gmail? [Gmail]
- How do I add a Yesware Contact to a Campaign? [Gmail]
- What Contacts will show in Yesware Contacts? [Gmail]
Plans and Pricing
Installing Yesware
Getting Started - Quick Overviews
- Yesware for Gmail Jumpstart Guide [Gmail]
- Getting Started with Yesware's Free Plan
- How Email Tracking Works [Gmail]
- Gain valuable insight with Attachment Tracking in a Compose Window [Gmail]
- Using Yesware Templates in Gmail [Gmail]
Tracking
- How is Yesware responding to privacy updates?
- How does Yesware email tracking work? [Gmail]
- What does Yesware tracking track? [Gmail]
- How do I test tracking? [Gmail]
- What is a tracking event? [Gmail]
Templates
- How do I add and track links on templates? (Gmail)
- What are Yesware Templates and how do I create them? [Gmail]
- How do I use Placeholders/ Merge Fields in Templates? [Gmail]
- How do dynamic Templates work with Salesforce? [Gmail]
- What Salesforce information populates dynamic Templates? [Gmail]
Campaigns
- What is Yesware’s Campaigns feature? [Gmail]
- How can I add recipients to a Campaign? [Gmail]
- Best Practices for Uploading .CSV's to Campaigns [Gmail]
- How do I map fields to be merged from my CSV into my emails? [Gmail]
- How do I create a list in Salesforce for Campaigns? [Gmail]
Meeting Scheduler
- Can I set up different 'working hours' for my meeting types? [Gmail]
- Can a recipient reschedule a meeting scheduled through Meeting Scheduler?
- How to Add a Personalized Meeting Title in Meeting Scheduler [Gmail]
- What Logic Is Used To Determine Who Gets The Meeting When Using Round Robin?
- When Do I Need To Remove Users From Round Robin?
Salesforce Sync (Enterprise Plan)
- How do I enable my emails, replies, and tracking events to automatically get sent to Salesforce? [Gmail]
- What happens if I have duplicate records with the same email address? [Gmail]
- How do I automatically associate my email activities with Opportunities in Salesforce? [Gmail]
- In Salesforce, where can I see the activities that Yesware has created? [Gmail]
- Does Yesware's Salesforce Sync write activities to Salesforce for every email event? [Gmail]
Salesforce Sidebar (Enterprise Plan)
- Where can I find the Salesforce Sidebar in Gmail? [Gmail]
- How do I look someone up in the Yesware Sidebar? [Gmail]
- How do I create a new Contact or Lead from the Sidebar? [Gmail]
- How do I create a Salesforce Contact/Lead or Task from within the Salesforce Sidebar? [Gmail]
- How do I edit existing Salesforce data from the Sidebar? [Gmail]
Calendar Sync (Enterprise Plan)
- What is Yesware Calendar Sync? [Gmail]
- How do I set-up Yesware Calendar Sync? [Gmail]
- How do I use Yesware Calendar Sync? [Gmail]
- How do I identify an Event in Salesforce that was created through Calendar Sync? [Gmail]
- Can I sync recurring events? [Gmail]
Reminders
- What are Yesware Reminders? [Gmail]
- How do I use Yesware Reminders? [Gmail]
- Can I edit existing Reminders? [Gmail]
- Can I set a Reminder retroactively or on an incoming message? [Gmail]
- Where can I view my upcoming Reminders? [Gmail]
Send Later
BETA Features
Teams
My Account
- How to Remove Yesware's Free Plan
- How do I add colleagues to my account? [Gmail]
- How do I remove colleagues from my account? [Gmail]
- What are Global Policies? [Gmail]
- How do I make sure I'm on the latest version of Yesware? [Gmail]
Telephony
- How to view call information in Salesforce? [Gmail]
- How to start a call in Campaigns using Yesware Enterprise + Telephony? [Gmail]
- How to start a call in the Salesforce Sidebar using Yesware Enterprise + Telephony? [Gmail]
- What do I need to start using Yesware Enterprise + Telephony? [Gmail]
- How do I enable Telephony with Gmail? [Gmail]